Customer Service Representative

DESCRIPTION: * OPS/TO 2

• Perform Customer Service Representative duties and respond to queries from internal and external clients.
• Monitoring and operating the switch board effectively
• Receiving, screening and transferring incoming  telephone calls to the appropriate officers;
• Monitoring extensions and making reports to LIME regarding those that are malfunctioning.
• Receiving messages for officers when they are out of office or unavailable;
• Directing queries to the appropriate officer(s);
• Maintaining a log of clients and visitors to the office, indicating to whom they were referred;
• Directing clients and visitors to the appropriate destination – conference rooms and to staff locations;
• Announcing the arrival of clients and visitors to the appropriate officers;
• Receiving and signing for hand-delivered correspondence and dispatching them accordingly;
• Preparing monthly reports on the activities of the Customer Service Representative desk;
• Manages the attendance Register
• Prepares monthly attendance and punctuality report
• Assists with providing clerical and secretarial support to the Human Resource and Administration Unit;
• Delivers excellent customer services at all times
• Any other related duties that may be assigned from time to time by the Manager Human Resource and Administration.

QUALIFICATIONS: 

• 4 CXC or GCE subjects including English Language
• Training in customer service and telephone operating
• Two (2) years related working experience
• Any combination of education and experience
• Excellent interpersonal and communication skills
• Working knowledge of office procedures and practices
• Excellent customer service skills
• Working knowledge of the PBX system/switchboard
• Ability to work in a changing environment and be innovative

NB: Submit application accompanied by a detailed resume with the names, addresses and contact details of two (2) references

CONTACT INFORMATION:  

Name:	N/A
Address:	The Manager Human Resources and Administration Office of the Children’s Advocate Ground Floor Air Jamaica Building 72 Harbour Street Kingston
Email:	vacancies@oca.gov.jm
Telephone:	N/A
Fax:	922-6785

Senior Marketing Manager

National Commercial Bank seeks to hire a Senior Marketing Manager

Job Category:

Marketing

Preferred Degree:

Bachelors

Job Type:

Full Time

Job Country:

Jamaica

Job Location:

Kingston & St. Andrew

Number of Jobs:

1

Experience (Years):

4-6

Created:

07/30/2014

Job Description

• Develop and implement holistc and integrated strategies for the Group’s products and services, building on Group and Business strategies.
  
• Support the execution of marketing and communication activities within stipulated budget and timelines.
  
• Work in conjunction with the research and analytics team to optimize marketing strategies and spend to drive impact as well as adopt a framework for measuring and monitoring impact with marketing strategies.
  
• Ensure alignment and transparency of marketing strategies within the Marketing and Communications Unit and business lines served.
  
• Lead the execution of above the line media (traditional and non-traditional) campaigns in partnership with the Marketing Execution Officers.
  
• Maintain and develop positive relationships with the business line(s) that fall under the scope of responsibility.
  
• Analyze, develop and recommend customer segmentation approaches as well as participate in the subsequent development and implementation of appropriate marketing for the segments so defined.
  
• Monitor industry and other trends in the business and economic environment that may impact the organization’s objective, with a view to preparing appropriate marketing strategies that will give the Group a competitive edge.
  
• Research and recommend opportunities within the internal and external customer experience for greater association with the NCB Brand.

Job Qualifications

• Bachelor’s Degree Marketing, Business Administration, Mass Communication, Management Studies or related field.
  
•  A mnimum of five (5) years experience in the field of Marketing or Brand Management.  

APPLY FOR THIS JOB

High School Nurse Needed

TROY HIGH SCHOOL

Invites applications for the Post of School Nurse

Applicants should:
1. Be a Registered Nurse;
holding a Bachelor of
Science Degree in
Nursing from an
accredited university

2. Have at least five (3)
years nursing experience
preferably
in a hospital setting

3. Hold current license
from the Nursing Council
of Jamaica.
Applications are to be
addressed to:

The Chairman
C/o The Principal
Troy High School
Troy P.O.
Trelawny

Chef Needed in Port Antonio

The Portland Jerk Center seeks a chef. See graphic below.  They are located at 12 Harbour Street, Port Antonio.

Teaching vacancies

Suitably qualified applicants are invited to apply for the following teaching positions at the Lister Mair / Gilby High School:

1. - Math & IT Teacher to CSEC and CAPE Levels
2. - Science & Cosmetology teacher to CSEC level
3. - Female P.E. Teacher capable of teaching Math, Science or Social Studies

Applications should be
captioned with the
selected position and
addressed to:

THE CHAIRMAN
LISTER MAIR/GILBY
HIGH SCHOOL FOR
THE DEAF
C/O JAMAICA
ASSOCIATION FOR
THE DEAF
9 MARESCAUX ROAD,
(Entrance on
Caledonia Lane)
KINGSTON 5

All Applications should
be emailed to:
admin@jamdeaf.org.jm

APPLICATION
DEADLINE AUGUST
15, 2014

Fashion Store Customer Service Rep

Clothing Store Assistant required in Kingston
Must have previous experience.
 Pleasant personality, 
knowledge of fashion/ trends and store organization
send resumes to urbancollections2014@yahoo.com

Sales Assistant- Montegof Bay

CANDYSHACK - GLOUCESTER AVENUE. PART TIME POSITION. 

10am - 7pm

 2-3 days a week Wanted shop assistant/sales assistant to work in ice cream/candy store Requirements Experience in customer service Positive, polite with good hygiene Certificate in handling food/cleanliness advantageous. 

Email CV and letter to marc.candyshack@gmail.com Part Time

Temporary CANDYSHACK  

Phone: (876) 573-8432

Now Hiring Tutors

HIRING NOW!!!

PART-TIME INSTRUCTORS (Mornings, 3 to 6 hours a day, 1 or 2 days a week) 

Internationally Accredited Apprenticeship College looking for quality part-time instructors to teach in the following areas:

Areas of training:
• Business Studies 
• Healthcare (Active Registered Nurse) (2)
• Tourism

Remedial Classes
• Math
• English

Soft Subject
- Civics
- Entrepreneur
- Career Development
- Personal Development

Required Qualifications:
- First Degree, VTDI Teaching Diploma or alternate professional Qualification

Required Knowledge:
- Underpinning knowledge and/or work experience relevant industry
- Lesson Plan, Syllabus, and teaching guide construction

Required Skills:
- Well developed communication and interpersonal skills
- Practical/Working experience relevant to the skill area
- Ability to demonstrate, operate machines and equipment relevant to the skill area.

Required Experience:
- Two (2) years post certification experience
Instructors should exemplify the following characteristics:
• Flexible
• Cooperative
• Patient
• Creative
• Timeliness
• Dependable

Qualified candidates should follow these instructions carefully.
1. Submit a copy of your resume (saved as your name) via email.
2. Your desired area of training in the subject line. i.e. Tourism
3. Your contact and availability information in the body of the email.

BEFORE YOU APPLY PLEASE ENSURE COMMITMENT LEVEL
- 1 Year Commitment
- PARTTIME
- Syllabus, Lesson Plan, Timetable timeliness
- September Start, August preparation

Please follow these instructions carefully for full consideration. Send us your resume. In the subject line please indicate your area of interest. Our email is hrmobaycampus@gmail.com

Food and Beverage Serve - Montego Bay

Food and beverage Servers needed for firm in Montego Bay, must be certified or have experience. Valid food handlers permit is a must. If interested, please send resume to Employment_NW@Outlook.com with the subject "F & B Server"